Two minutes, five tools

Keeping play a pastime at Dorados Casino

Play only from 18+, and every Dorados Casino account carries deposit limits, loss limits, session time reminders, self-exclusion and reality checks.

Set a limit

Licensed and regulated under licence 10624-8594-R-584683 since 2005

You want the basics first

Read this before you play

This settles the age, the licence and the help lines you would reach for in one glance.

Minimum age18+

LicenceUK Gambling Commission, 10624-8594-R-584683

National exclusion registerGAMSTOP

Helpline0808 8020 133

Limit questions[email protected]

Your five tools

Which tools are already in my account?

It answers the worry that a limit means a fuss, a phone call or a closed door.

A ceiling on paying in

Cap what reaches your balance in a day, week or month, and switch it on before play rather than after a heavier evening than you planned.

Losses capped, not open-ended

Cap what a session can take from you overall, so a run of losses stops at a figure you chose while calm.

A nudge at your interval

Get a reminder at intervals you pick, so a quick look does not quietly become a long afternoon at the screen.

Close the door fully

Close your whole account to play for a fixed stretch, with no way back before it ends; choose it when willpower alone has not held.

Time and spend in view

See a running total of time and spend on screen at points you set, so the numbers stay in view instead of in the background.

In four moves

Setting a figure in four steps

You will have a cap chosen, dated and confirmed, and the screen to check it again later.

Signed in, settings open

Open your Dorados Casino account settings and look for the limits area, then check you are signed in to the one account you hold.

Deposit first, loss next

Choose deposit limits or loss limits rather than both at once, and pick the one that matches what you actually want to hold back.

How long should it run?

Pick the stretch the figure covers, from a single day up to a month, and think about a typical week rather than your best one.

Check the saved figure

Save the figure and read the confirmation back to yourself, because the number you see there is the one that will apply to play.

Free and confidential

Where can I talk to someone about this?

Most players hesitate because they fear being judged or charged; neither applies here.

National Gambling Helpline (GamCare)

Speaking to a trained adviser, free of charge and in confidence, is possible on the phone or in live chat at any hour, every day of the year, for players and for relatives alike. 0808 8020 133 gamcare.org.uk

Gamblers Anonymous

Meeting others in the same position face to face helps many players and their families; no appointment is needed, meetings are free, and some are open to relatives and friends. gamblersanonymous.org.uk

Your play has crept up and you want it to stop

Can I close my account for a few days? Ask support to hold your account shut for a set number of hours or days, and logins and deposits stay closed until the period ends. The break is arranged through the casino account or live chat, at any hour.

Self-exclusion in your account. Closing your own access for a long stretch means the account stays shut and the decision cannot be reversed early. Request it through the casino account or support, and play, deposits and bonuses are closed to you until the period runs out.

GAMSTOP. Joining GAMSTOP, run by The National Online Self Exclusion Scheme Limited, blocks you from online gambling sites licensed here for at least six months, with longer options that include auto-renewal. Register there, confirm by email, and allow up to 24 hours for it to take effect. gamstop.co.uk

When someone in your home is old enough to worry

When you reach the withdrawal step. Only people aged 18+ may hold an account here. A photo ID, a proof of address and a card image are checked before any withdrawal, so the age on file is verified rather than assumed.

Who controls the filter settings? Install blocking software on shared phones and laptops to filter gambling pages for everyone who uses them. Set it up while the device is calm, then set a passcode that only the adult in the household knows.

Free advice for families. Talk about the betting you have noticed without blame or an argument, and pick a quiet moment rather than the middle of it. The National Gambling Helpline on 0808 8020 133 advises relatives as well as players, free, at any hour.

Noticing the shift before it costs more

Noticing these signs early keeps a habit from hardening, and a limit or a pause set today is the simplest first step. Play is paid entertainment; it is never a way to earn.

Read through these and count only the ones that feel familiar from the past month.

Chasing a loss with a bigger deposit
Hiding your play from someone close
Spending money set aside for bills
Playing longer than you planned
Feeling restless on a day without play
Borrowing to keep playing
Promising to stop, then starting again

Protection, plainly

Stop for an evening or stop for good

Six answers on limits, pauses and exclusion, so you know what each one does before you choose.

Does a short pause change anything else in my account?+

A pause sits in this Dorados Casino account only, so it blocks play without touching your balance or your verified details. Set it before the evening starts; play opens again only once the pause you chose has run its full course.

Can I lift my self-exclusion before the period ends?+

No. A self-exclusion runs for the whole period you selected, and nothing on this site shortens it. Making the period realistic at the start is therefore the whole of your decision.

Where do I write to shut my account permanently?+

Write to [email protected] from your registered email address and ask for closure. Our team confirms the closure in a reply, so keep that message. One account per player means the closure is final, as no second account can be opened.

Can I change a limit once it is running?+

Adjust it later in the same responsible gambling section of your account, so there is one place to learn and one place to return to. Lowering is the safer move; tightening a cap never needs a reason.

Can I set limits from my phone rather than a laptop?+

Yes. The mobile version of your account carries the same responsible gambling section, so limits, reminders and reality checks work there too. Sign in as usual and set the cap the way you would on a desktop.

My brother plays too much — can the helpline advise me?+

Yes. The National Gambling Helpline, run by GamCare, listens to relatives as well as players, free at any hour. Ring 0808 8020 133 and ask what support exists near him; Gamblers Anonymous also holds meetings open to family and friends.