You need help now

Dorados Casino contact: chat, e-mail or phone

Our team is on hand 24 hours a day, 7 days a week by live chat, e-mail and phone for anything to do with your account.

Contact support Licensed since 2005

Paid out today

782,772 £

1,562 Players online now

Licensed and regulated under licence 10624-8594-R-584683 since 2005

Average payout processed in 12 minutes, up to £78,000 per transaction

Bank-grade TLS security protecting all transactions and personal data

Reach a human faster

Pick the route that fits your question

You will not be left guessing which route a real person actually reads.

Chat with us now

Best for quick questions and small snags during play; a live agent is typically with you in 3 minutes, day or night.

Start chat

A reply you can keep

Best for statements, screenshots and anything you want in writing; send it to [email protected] and expect a reply within 24 hours.

Write to us

Skip the typing, call instead

Best for urgent account or payment trouble you would rather talk through; call +44 20 5885 5343 (GMT) and a person answers in about 3 minutes.

Call us

You are in good hands

Reach our United Kingdom team

This settles where to call, who watches over us and where to turn if play stops being fun.

Reach us

United Kingdom phone+44 20 5885 5343

Support time zoneGMT

Languages spokenEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

Regulator and licenceUK Gambling Commission, 10624-8594-R-584683

Get help

Gambling supportGamCare, BeGambleAware, GAMSTOP

Dorados Casino answers faster with the right facts

Keep these to hand so the first reply can be a final one.

Registered e-mail address and account number
Date, time and amount of the payment
Screenshot or reference of the error
Device and browser you were using
The game name and provider

Dorados Casino inboxes

E-mail the department that handles it

Useful the moment your question belongs to one specific team rather than general support.

Your account

General help and questions[email protected]

ID and address checks[email protected]

Money matters

Deposits and withdrawals[email protected]

Other matters

Formal complaints[email protected]

Data and privacy requests[email protected]

Business and partnerships[email protected]

Hours and replies

Check the hours and typical reply times

Useful when you are deciding between chat, e-mail and phone and want the wait up front.

Live chat

Chat hours24 hours a day, 7 days a week

Chat first reply3 minutes

Time zoneGMT

E-mail

E-mail address[email protected]

E-mail reply24 hours

Phone

Phone number+44 20 5885 5343

Phone waiting time3 minutes

A route to a fair outcome

Put your complaint in writing

Follow this order when a chat or phone answer has closed nothing for you.

Written complaint by e-mail

Set out what happened, with dates, amounts and any chat reference, and send it to [email protected]. Never include your password, because no member of staff will ever ask for it.

A reference you can quote

Someone reviews the case and writes back with a reference number, usually within 24 hours. Keep that number, as every later step depends on it.

Ask for a manager review

If the reply still leaves you dissatisfied, ask for the case to go to a senior manager at the same address. Quote the reference so the earlier notes are picked up again.

Taking it further

Dorados Casino answers complaints first, and only then may you take the matter to the UK Gambling Commission, the regulator named on this page.

Answers at a glance

Less searching, more certainty

Removes the worry that you will be passed around before anyone actually answers you

trustWhy should I close my account instead of taking a break?+

You can ask us to shut your account by contacting live chat or e-mail. Once closed it cannot be reopened, so any remaining balance is returned to you first. Take a moment to confirm you want it gone for good.

trustDo I need a reason to ask for my data?+

You do not need to justify anything: e-mail [email protected] and say what you want copied or erased. We confirm your identity before acting, in line with data protection rules. Requests are handled within the legal window.

trustWhat happens when I contact you at 3am on a Sunday?+

Support runs 24 hours a day, seven days a week, so a late-night or Sunday message reaches a person. Live chat and phone typically connect you in about three minutes. E-mail replies arrive within twenty-four hours.

trustWhere do I find the details you need to identify me?+

Where your identity needs checking, an adviser asks for your full name and registered e-mail address, never your password. A quick answer to a security question usually confirms it. Nobody at Dorados Casino will ever request your password.

trustDo I need to check you are licensed before playing?+

Dorados Casino Ltd holds a licence from the UK Gambling Commission, number 10624-8594-R-584683. That is the regulator you can turn to if we cannot resolve a complaint. You do not need to look it up yourself before contacting us.

trustWhat happens if my documents are unclear when I send them?+

When your documents are complete and clear, verification normally finishes within thirty-nine hours. We may ask for extra proof if a scan is blurred or a name does not match. You are told as soon as the check is done.

Steadier ground when play stops feeling fun

Gambling problems are best helped by people independent of the casino. GamCare, BeGambleAware and GAMSTOP each offer free, confidential support to anyone in the United Kingdom who wants to change how they play.

GamCare. Trained advisers offer free, confidential help by phone and online, including one-to-one counselling for anyone worried about their playing.

BeGambleAware. Provides free tools, self-assessment and advice so you can understand your habits and find local support.

GAMSTOP. Lets you block yourself from gambling sites and apps across the United Kingdom through one free self-exclusion sign-up.

Company details

The company behind your account

Identifies the company, the UK licence and the written address behind every deposit and bonus.

Company

Legal nameDorados Casino Ltd

Company numberCompany No. 29166255 (United Kingdom)

AddressVictoria Road, Birmingham

Licence

RegulatorUK Gambling Commission

Licence number10624-8594-R-584683

Written contact

E-mail[email protected]