Withdrawal waiting for review

Your withdrawal is waiting for a Dorados Casino KYC check

Your account check exists because UK Gambling Commission rules require it, and Dorados Casino Ltd usually completes it in about 39 hours.

Start verification

Licensed and regulated under licence 10624-8594-R-584683 since 2005

Check under way

See what the check settles for you

Six facts that answer most of what you are wondering right now.

Who checks

Dorados Casino Ltd

Under which licence

UK Gambling Commission, 10624-8594-R-584683

How long

About 39 hours

Mandatory at the latest

Before the first withdrawal

Questions to

[email protected]

Minimum age checked

18+

Pass first time

The route to a verified account

Here is the order that gets your file approved without a second request.

Are all four corners visible?

Open the verification area in your account and upload a clear photo of your photo ID. Watch the edges: a cut-off corner is the most common reason a first upload is refused.

One document, one address

Add a proof of address showing your name and address as registered on your account. A document dated within the expected window keeps the review moving without a repeat request.

Cover the middle digits

Photograph the front of the payment card you used, covering the middle digits. Keep the name and last four figures readable so the finance team can match it to your deposit.

Watch your inbox

Send everything in one go, then leave the file with the verification team. Most checks finish inside about 39 hours, and you receive an e-mail at your registered address once it clears.

Four uploads

The papers the review team asks for

Most worries about uploads disappear once you know what each paper has to show.

Photo ID

ConfirmsYour identity and age

Must showFull face, all four corners, readable text

Proof of address

ConfirmsWhere you live

Must showYour name, full address, document date

Payment card image

ConfirmsThe card you deposited with

Must showFront side, name, last four digits

Four moments that bring the check

You may meet the check before your first withdrawal

The check is not a signal that something is wrong with you or your money.

Attach a new payment method

Link a fresh card or wallet and the licence asks us to confirm it belongs to you, so we request a card image showing the first six and last four digits.

The first cash-out request

Under our UK Gambling Commission licence, identity must be confirmed before money leaves, so a first cash-out waits until your photo ID and address paper are approved.

When the record and the paper disagree

A different middle name, a maiden surname or a moved address makes the record disagree with the paper, so we ask for one document that shows the correct detail.

Keep a larger payment moving

A payment much larger than your usual pattern prompts a routine request for proof of address or an income paper, so the payment can be released without delay.

Where does the money for your play come from?

Our licence from the UK Gambling Commission requires every licensed operator to check where a player's money comes from, so a source of funds request is standard practice against money laundering. Dorados Casino Ltd asks, on occasion, without doubting your honesty; the paperwork simply confirms what your account already shows.

Have one or two of these ready and you can clear the request in a single reply.

Recent payslips from your employer
A bank statement showing salary credits
A pension or benefit award letter
A tax return or self-assessment summary
A savings or investment account statement

Your paper came back with a note

A bill past its freshness date. Anything older than three months shows a past address, so the review team cannot confirm where you live today. Download the newest bill from your supplier's app Choose a dated letter from the last three months

Take the photo from above. Glare, a shadow or a cropped corner hides the details the reviewer needs, so the file is set aside unread. Lay the paper flat in daylight Fit all four corners in the frame

Matched details, quicker approval. A shortened first name, a missing middle name or an old surname makes the paper disagree with the account record. Use the full name as it appears on the ID Tell support about any name change

Waiting on your check

What do players ask about KYC checks?

Read this while a verification request sits open on your account and the payout clock runs.

Is a phone photo of my passport good enough for you?+

Yes, a sharp phone photo is fine. Lay the passport on a flat, dark surface in daylight, keep all four corners visible and avoid glare across the photo page. The image needs to be readable, not studio quality.

How long does the identity check take once I send everything?+

Allow up to 39 hours from the moment your files land with the team. Most arrive complete and clear inside that window, so the wait usually shortens. A blurred or expired document resets the clock while a fresh copy is requested.

Are my documents safe with you, and how are they protected?+

They are. Every file travels over 256-bit TLS encryption and is looked at only by the team handling your check. Send everything to [email protected] from your registered address, so the record stays with your account.

You turned my proof of address down, so what now?+

Send a replacement to [email protected] and give the reason a quick look first. Statements rejected most often are cropped, older than the date shown on them, or missing your full name. A fresh copy clears the queue fastest.

Which regulator licenses this casino and what is the license number?+

Dorados Casino Ltd holds a licence from the UK Gambling Commission, number 10624-8594-R-584683. The company is registered in the United Kingdom under Company No. 29166255, at Victoria Road, Birmingham.

Can I withdraw before the identity check is finished?+

No. Identity checks must be complete before the first withdrawal leaves the account, as the licence requires. The team may ask for documents earlier, at registration or your first deposit, so having them ready keeps payout at 12 minutes.